Refund policy


About refund

If you cancel without incurring a cancellation fee, the full payment will be refunded through the credit card company. The timing of the refund depends on the card company, so please ask the card company for details. The timing of withdrawal of the settlement amount at the time of making the reservation may differ.

In addition, we cannot accept refunds for changes in reservation details or cancellations due to customer's convenience. Thank you for your understanding.

If you have any other inquiries, please contact us from here.