*E-mails received from customers are read from 10:00 a.m. to 5:00 p.m. from Monday to Friday (excluding national holidays and year-end and New Year holidays).

*Replies from Ishiya Shoji will be sent to individual customers. Please refrain from reprinting part or all of the reply without the permission of Ishiya Shoji.

*It may take several days to reply.

*We may not be able to reply to all emails received.

*The following personal information received from customers will be used for responding to inquiries to the customer service department and for notifications from our company.

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